FAQ
General
Do you ship outside Australia?
No — we currently only ship within Australia. All orders must use an Australian shipping address. This helps us keep delivery times fast, costs low, and packaging standards high.
Do you offer local pickup?
Yes. Local pickup is available from Beverly Hills, 2209 NSW and can be selected during checkout for in-stock orders. Special-order and mixed carts remain shipping-only. All pickup orders must be paid online before collection. Once your order has been placed, simply reply to your order confirmation email with your preferred pickup day and time, and we'll confirm your collection and provide the pickup address.
Collection Hours
Morning Collection
- Monday to Friday: 9:00am – 12:00pm
- Saturday: 9:00am – 11:00am
Afternoon Collection
- Tuesday to Thursday: 4:00pm – 6:00pm
Please have your order confirmation email available when collecting your order. Orders will be held for 14 days from the date of purchase unless alternative arrangements have been made.
Are your records new or second-hand?
We only sell brand-new, sealed records. No used, second-hand, or pre-owned vinyl — every item is factory-sealed and sourced from trusted distributors.
Do you offer returns or exchanges?
Yes. If the item is unused, sealed and in its original condition, you can return or exchange it within 30 days. Just reach out and we’ll guide you through it.
What if something arrives damaged?
Contact us straight away with a photo of the issue. We’ll sort out a replacement or refund — whatever works best for you.
How do I pay for my item?
In your Cart, click the "Checkout and Pay" button and you'll be taken to our secured payments partner, Stripe. You can pay with Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna and Link.
Standard Orders
When will my order ship?
Standard in-stock items ship within 2 business days. If anything slows that down, we’ll let you know.
How long does delivery take?
Delivery times depend on your location and the carrier, but most orders arrive within 3–7 business days once shipped.
Will I get tracking information?
Yes — as soon as your order leaves our warehouse, you’ll receive a tracking link so you can follow it all the way to your door.
Can I change my shipping address after ordering?
If your order hasn’t shipped yet, we can update the address. Just contact us as soon as possible.
My tracking says “delivered” but I didn’t receive anything — what now?
Check with neighbours or building management first. If it’s still missing, contact us and we’ll help investigate with the carrier.
Special Orders
How long do special orders take to ship?
Special orders usually ship within 14–28 days. Most suppliers are pretty reliable, but occasionally an item can take longer.
What happens if my special order is delayed?
If our supplier tells us the wait will be longer than expected, we’ll contact you straight away. You can choose to keep the order or get a refund — whatever suits you.
Do special orders ship separately from regular items?
Yes. In-stock and special-order items are separate shipments, so flat postage is charged once for each. We’ll ship in-stock items first so you’re not waiting on the special order.
Are special orders guaranteed to arrive?
We only list items our suppliers can normally provide, but rare stock issues can happen. If a supplier can’t fulfil the order, we’ll notify you and refund you immediately.
Will I get tracking information?
Absolutely. As soon as your special-order item ships locally within Australia, you’ll receive full tracking details. Prior to that, you can email us for updates.