FAQ

No — we currently only ship within Australia. All orders must use an Australian shipping address. This helps us keep delivery times fast, costs low, and packaging standards high.

We only sell brand-new, sealed records. No used, second-hand, or pre-owned vinyl — every item is factory-sealed and sourced from trusted distributors.

Yes. If the item is unused, sealed and in its original condition, you can return or exchange it within 30 days. Just reach out and we’ll guide you through it.

Contact us straight away with a photo of the issue. We’ll sort out a replacement or refund — whatever works best for you.

Standard in-stock items ship within 2 business days. If anything slows that down, we’ll let you know.

Delivery times depend on your location and the carrier, but most orders arrive within 3–7 business days once shipped.

Yes — as soon as your order leaves our warehouse, you’ll receive a tracking link so you can follow it all the way to your door.

If your order hasn’t shipped yet, we can update the address. Just contact us as soon as possible.

Check with neighbours or building management first. If it’s still missing, contact us and we’ll help investigate with the carrier.

Special orders usually ship within 14–28 days. Most suppliers are pretty reliable, but occasionally an item can take longer.

If our supplier tells us the wait will be longer than expected, we’ll contact you straight away. You can choose to keep the order or get a refund — whatever suits you.

Yes. In-stock and special-order items are separate shipments, so flat postage is charged once for each. We’ll ship in-stock items first so you’re not waiting on the special order.

We only list items our suppliers can normally provide, but rare stock issues can happen. If a supplier can’t fulfil the order, we’ll notify you and refund you immediately.

Absolutely. As soon as your special-order item ships locally within Australia, you’ll receive full tracking details. Prior to that, you can email us for updates.